birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
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In The News
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birdJam Ethics
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Who We Are
birdJam HeadsUp Warblers
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birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
Most Popular (All)
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Contact birdJam

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 I can't image not having birdjam
Robin Meyers
 
 It's a great device!
Mary Leigh
 
 Let me tell you one thing... The birdJam iPod and speaker I got from you is the best money I've ever spent on
Caroline Philips
 

Mark Degner, Outdoor Photography Canada
 
 I really appreciate how accessible and helpful you are- this ability to communicate quickly is "over-the-top"
Gary McNarry
 
 You guys are awesome, thanks for the (timely) support! I'll download the files a little later today.
Erik Johnson
 
 
Kathy Dublin
 
 I just downloaded both your apps from iTunes. What a great idea. I truly enjoy it and can't seem to put it dow
Fred Franzen
 
 I just wanted to tell you that birdJam is an excellent tool that we use in our Florida Fish & Wildlife Conserv
Susan Beckett
 
 It's pretty clear that you guys not only deliver a great product but fantastic service as well.
Robert Coleman
 
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