birdJam Store —From Basics to Accessories...

About birdJam

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birdJam: The App v1
birdJam: The App v2
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Support

Before You Buy
birdJam Apps
birdJam: The App
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Troubleshooting
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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
...a brilliant piece of birding gear. The birdJam is a simple, yet elegant solution to an age-old dilemma...
Mike Bergin at 10,000 Birds
 
 I want to express my heartfelt thanks that you would take the time to help me customize my "birdPod".
Teri Driscoll
 
 I've has pulled off extraordinary feats over the years I've owned birdJam. Hats off to the clever person(s) wh
Diana Griffin
 
 We are so grateful to have a tool that we can take into the field
Duane Griffin
 
 Thanks again for all of the time you spent with me on the phone today. You all really do provide what in Seatt
Carol Rider
 
 You are WONDERFUL!! The reset solution worked and everything is fixed. I have iBirdExplorer and Birdseye now
Gail Schneider
 
 Love BirdJam! Fantastic tool!
Dawn Hubberton
 
 You have made my day! I cannot wait until I can try out BirdJam. Thank you very much for ALL your help. I re
Florence Hawthorn
 
 IMPRESSED. I bought the new ipod (5th generation) and installed all the birdJam stuff. It worked like a charm
Jeannine Berkhaus
 
 I am very pleased with my birdJam.
Mike Tipton
 
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