birdJam Store —From Basics to Accessories...

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 I had thought birdJam was the best thing ever, but the App is even better. It's much easier to get to the righ
Frank Alpert
 
 Thank you very much for letting me know about the new app. I play it on my new Touch and it does a great job.
Renee Quilleran
 
 Thank you SO MUCH!!! You guys rock! I tell all my birding and wildlife photography stu
Marvin Booknight
 
 I recently received a birdjam iPod Touch and I can't tell you how much I love it! I have learned so many new b
Allan Collins
 
 Everytime I go out my door and hear a bird song (I think it's Nashville Warbler and this weekend I think I hea
Anne Huske
 
 Overall terrific product.
Robert Surrey
 
 Your instructions were very helpful.
Jimmy Brevard
 
 ...perhaps the most useful bird song learning device ever and has saved me from un-numbered mis-identification
Jason Mithral
 
 Best tool I've seen for sharing birds up close to others. Their jaws just drop!
Dan Harper
 
 I took birdJam out with me birding at the Beanery in Cape May this morning and it was great to have along. I
Walter Bertback
 
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