birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
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birdJam Playlists
In The News
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birdJam Ethics
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Who We Are
birdJam HeadsUp Warblers
birdJam HeadsUp Sparrows
birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 I just wanted to tell you that birdJam is an excellent tool that we use in our Florida Fish & Wildlife Conserv
Susan Beckett
 
Believe me, this (birdJam) is one five star product review you donít want to miss!
Jeff Jones, BirdOculars.com
 
 I am very pleased with my birdJam.
Mike Tipton
 
If you want to learn birds songs, in a whole new super-fast way, get birdJam. It just takes seconds...
Don & Lillian Stokes
 
 birdJam has been a wonderful discovery - reasonably priced and very useful. ..assistance is promptly and...
Kathleen Mulch
 
 
Pat Able
 
 I was very impressed with your staff
Sandy Schultz
 
Last year's birdJam review we gave 10 out of 10 feathers and we feel that rating still stands strong.
Eddie Callaway, aka "The Bird Freak"
 
 Great product, enjoy using it in the field and at home to learn songs before I go into the field.
Brad Arden
 
 I want to express my heartfelt thanks that you would take the time to help me customize my "birdPod".
Teri Driscoll
 
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