birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
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birdJam Playlists
In The News
Customer Reviews
birdJam Ethics
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Who We Are
birdJam HeadsUp Warblers
birdJam HeadsUp Sparrows
birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
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Contact birdJam

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 Thank you very much for letting me know about the new app. I play it on my new Touch and it does a great job.
Renee Quilleran
 
 The habitat playlists are extremely helpful both for study and in the field.
Alan Calvert
 
 You people at BirdJam are wonderful, and the software is fantastic. My problem was that I had not installed...
James Gilbert
 
 You guys are awesome. It's been great to see the company grow. I love the new birdJems!
Velma Johnsen
 
 I love birdjam! We've had a lot of sparrows in the yard this spring and while I know quite a few of their son
Sandy Laugers
 
 I really appreciate how accessible and helpful you are- this ability to communicate quickly is "over-the-top"
Gary McNarry
 
 I would just like to say how much I appreciate the customer service. With so many unique and proprietary soft
Leigh Hoyt
 
 I am enjoying my birdJam immensely.
Martha Thomas
 
 I am very very pleased at the ease of use, the clarity of the recordings and terrific...
Bill Stern
 
From a practical standpoint, their products offer excellent value...saving you hours of rather boring work.
Jeffrey Gordon, Bird Watcher's Digest
 
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