birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
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In The News
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birdJam Ethics
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Who We Are
birdJam HeadsUp Warblers
birdJam HeadsUp Sparrows
birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
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Contact birdJam

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 Excellent product.
Brenda Dewit
 
 I would just like to say how much I appreciate the customer service. With so many unique and proprietary soft
Leigh Hoyt
 
 birdJam is making a tremendous difference
Joanne Hodges
 
 Thank you SO MUCH!!! You guys rock! I tell all my birding and wildlife photography stu
Marvin Booknight
 
 I am continually amazed at the quality of support as well as the timeliness of your responses.
Jean McQuarry
 
  I love BirdJam and can't imagine going birding without my iPod now!
Nancy McIntire
 
 I just wanted to tell you that birdJam is an excellent tool that we use in our Florida Fish & Wildlife Conserv
Susan Beckett
 
 Your instructions were perfect. I was able to reinstall the software and the bird songs without help from my
Aileen Pope
 
 I just wanted you to know how much enjoyment birdJam provides the whole family, even the grandchildren.
Debbie Mink
 
 ...it just helped us figure out that the mystery bird cruising around and calling loudly in the dark each...
Rodney Davis
 
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