birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
Device Decisions
Song Collections
birdJam Playlists
In The News
Customer Reviews
birdJam Ethics
Newsletter
Who We Are
birdJam HeadsUp Warblers
birdJam HeadsUp Sparrows
birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
Most Popular (All)
Recently Updated (All)
Search Online Help
Contact birdJam

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 I love my birdJam.
Linda Schmidt
 
I can say with 100% certainty that this is the best bird sound technology around.
James Currie, Birding Adventures TV
 
 LOVE my Birdjam :)
Jacques Linde
 
 We are so grateful to have a tool that we can take into the field
Duane Griffin
 
 
Barb Tenent
 
 birdJam is making a tremendous difference
Joanne Hodges
 
BirdJam is a heck of a value...
Scott Cronenweth, NaturalPathWalks.com
 
Last year's birdJam review we gave 10 out of 10 feathers and we feel that rating still stands strong.
Eddie Callaway, aka "The Bird Freak"
 
 You were very helpful and very quick. I not have an iPod loaded with birdJam songs and an iPad loaded with He
Rich Robertson
 
 You do an outstanding job of helping your customers
Frank Waterman
 
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