birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
Why birdJam
Device Decisions
Song Collections
birdJam Playlists
In The News
Customer Reviews
birdJam Ethics
Newsletter
Who We Are
birdJam HeadsUp Warblers
birdJam HeadsUp Sparrows
birdJam Twitch
birdJam: The App v1
birdJam: The App v2
Learn bird songs!
 

 

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
Most Popular (All)
Recently Updated (All)
Search Online Help
Contact birdJam

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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 Birdjam app works flawlessly. By the way I had no problem doing the
Paul Thornton
 
birdJam....well worth the price
Sharon Stiteler, aka "The Bird Chick"
 
 ...best support I have found.
Clark Woods
 
 Everything worked like a charm. I am all set up on my laptop and everything is loaded onto the iPad. You are
Katherine Andrews
 
 I am continually amazed at the quality of support as well as the timeliness of your responses.
Jean McQuarry
 
I can say with 100% certainty that this is the best bird sound technology around.
James Currie, Birding Adventures TV
 
,,,well worth of price when compared to hours...before the birdJam era!
Bill Schmoker, ABA Winging It Newsletter
 
 After reading a number of blogs re BirdJam -BirdForum I am firmly convinced
Ed Armstrong
 
 I was not familiar with iPods and Charlie in Tech Support was so helpful and patient in explaining the various
Shirley Burns
 
 I just wanted to tell you that birdJam is an excellent tool that we use in our Florida Fish & Wildlife Conserv
Susan Beckett
 
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