birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
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birdJam: The App v1
birdJam: The App v2
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Support

Before You Buy
birdJam Apps
birdJam: The App
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Troubleshooting
Using birdJam Maker
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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 I use it in my ornithology class and I think its a great learning tool.
Lynne Shifferman
 
 
Pat Able
 
 You people at BirdJam are wonderful, and the software is fantastic. My problem was that I had not installed...
James Gilbert
 
 ...best support I have found.
Clark Woods
 
 I am enjoying my birdJam immensely.
Martha Thomas
 
 I've has pulled off extraordinary feats over the years I've owned birdJam. Hats off to the clever person(s) wh
Diana Griffin
 
 Wow! Wow TWICE! My iPod came today = amazing shipping service,
John Bullock
 
 Awesome product!
Doug Downing
 
 I was able to get birdJam up and running without difficulty.
Noel Raymond
 
 I just love the ease of use
Esther Powell
 
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