birdJam Store —From Basics to Accessories...

About birdJam

What birdJam Does
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birdJam HeadsUp Warblers
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birdJam: The App v1
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Support

Before You Buy
birdJam Apps
birdJam: The App
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Troubleshooting
Using birdJam Maker
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Shipping & Returns

Contact birdJam before sending back any item, especially an iPod!! We are not responsible for lost items if you do not contact us before sending the item back!

Shipping

We ship to the continental United States via Federal Express and to Canada via Poste. When available, we will send you a tracking number for your order when it is shipped. Orders are shipped within 3-9 business days from time of order on in stock items. If you want rush shipping, please specify during checkout. There is an additional charge for rush shipping. We do not currently ship out of the United States or Canada.

Your credit card is billed at the time that we ship your order. Out-of-stock items are not billed to your credit card until we get the item in stock and deliver it to shipping.

Money Back Guarantee

birdJam offers a 30-day Money Back Guarantee on all merchandise returned in resalable condition in original box. Resalable condition is defined as merchandise that has not been opened.

If your order included an iPod, this means that the iPod has not been taken out of its box nor the seal broken, and all box contents remain unopened and in original packaging and condition. If the iPod has been opened, there will be a $50 restocking fee for the return. We charge a 15% restocking fee on most other returns.

All returns originally billed to a credit card will be charged back to the original credit card used. Check and money order returns will receive a check from birdJam in the mail.

Returns

All returns must be pre-authorized. Please call us on 1-800-403-5524 to request authorization, or contact us via our Contact birdJam page.

Here's the address to use for returns:

birdJam
Attn: Returns
1335 Church Street
Unit C-4
Decatur, GA 30030
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Reviews
 After reading a number of blogs re BirdJam -BirdForum I am firmly convinced
Ed Armstrong
 
 Let me tell you one thing... The birdJam iPod and speaker I got from you is the best money I've ever spent on
Caroline Philips
 
 I am very very pleased at the ease of use, the clarity of the recordings and terrific...
Bill Stern
 
 I've has pulled off extraordinary feats over the years I've owned birdJam. Hats off to the clever person(s) wh
Diana Griffin
 
 Birdjam has made me a more confident birder
Laura Wright
 
 Birdjam app works flawlessly. By the way I had no problem doing the
Paul Thornton
 
 I want to say what a great idea the BirdJam is.
Chad Carter
 
BirdJam is a heck of a value...
Scott Cronenweth, NaturalPathWalks.com
 
 I love birdJam, and use it alot when birding. I have managed to score several life birds by identifying them
Miriam Faber
 
 Your speedy response was very helpful to me. It's true what your happy users say: You guys are a great resourc
Darla Greerson
 
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