birdJam Support —Ready to help, anytime.

Support

Before You Buy
birdJam Apps
birdJam: The App
Manual CD Loading Instructions
Troubleshooting
Using birdJam Maker
Using Your iPod
Most Popular (All)
Recently Updated (All)
Search Online Help
Contact birdJam

Most Popular FAQs

What does "Restore" mean in iTunes?

Are the Stokes CDs required for birdJam Maker?

How to install birdJam: The App if You Loaded Your iPod Yourself

How do I install or upgrade birdJam: The App on a preloaded birdJam iPod?

How do I decide which iPod model will be best for me?

Where can I find the Installation Instructions?

Is it hard to install birdJam myself on an iPod?


www.flickr.com
Contribute photographs to our Flickr group!

How do I install or upgrade birdJam: The App on a preloaded birdJam iPod? (FAQ)
Last updated: 4/26/11

It is NOT hard to add the new app to your pre-loaded iPod Touch, but you must be very careful and deliberate or you’ll wipe out your installed birdJam bird songs and photos. If you don’t wish to install “birdJam: The App,” we offer a birdJam: The App Loading Service for $59** if you wish to send your iPod Touch to us for loading. You can also add other modules at the same time.

First, you must have iTunes on your computer and an iTunes Account:

  1. Download iTunes from www.apple.com/iTunes. Note that you are not required to provide your email address or contact information to download iTunes.
  2. Once iTunes is downloaded, choose "Create Account" from the Store menu in iTunes.
  3. Create a free Apple ID so that you are able to login into the iTunes Store.

Next, click the following link to see birdJam Apps in the iTunes Store.

You will be presented with all available iTunes Apps from birdJam. For now, let us concentrate on birdJam: The App - A Dazzling...

  1. Press "Free" to download birdJam: The App - A Dazzling... into your copy of iTunes.
  2. With iTunes open, use your USB cable to plug your iPod into your computer.
  3. VERY IMPORTANT: Press Cancel when told that your iPod is synced with another iTunes Library. If you press "Erase and Sync", then iTunes will delete your birdJam bird songs and photos and they will have to be re-loaded. Also, do NOT simply close the box by clicking the x button (or the red dot on a Macintosh); you must click Cancel.
  4. You will briefly see a "Syncing birdJam" message at the top of the iTunes window. As long as you pressed Cancel in the step before this, that is okay, nothing is really syncing.
  5. Now, click on the iPod name (most likely "birdJam:) under Devices in the left-hand column of iTunes. A Summary Screen will come up. Select the "Apps" Tab at the top of the Summary Screen.
  6. Check "Sync Apps".
  7. Check the applications you wish to sync (including the "birdJam: The App - A Dazzling...").
  8. Press "Apply" in the lower right corner of iTunes.
  9. Note before the final two steps: If you again get the "Erase and Sync" message, be sure to press Cancel, then do this: Go back to the "Summary" tab and be sure that "Manually manage music and videos" is checked near the bottom of the screen. Press "Apply" after checking it, if needed.*
  10. Press "Sync" in the lower right cordner of iTunes.
  11. After syncing is completed, unplug your iPod from your computer.

 

*If you loaded your own iPod, then you do not need to check "Manually manage music and videos."

**The $30 fee is waived for anyone who bought a pre-loaded iPod from birdJam in the month of May, 2010.


 


Reviews
 This all worked fine, thank you very much! You have the best customer
Williams Rogers
 
 (birdJam people) offer good advice
Tina James
 
 I don't order very many things online, but your company has,
Kathryn Younger
 
 You guys are awesome. It's been great to see the company grow. I love the new birdJems!
Velma Johnsen
 
 I am enjoying my birdJam immensely.
Martha Thomas
 
 I love birdJam. I pull it out while I am hiking with people. People are so excited to find out what the bird a
Ann Hudson
 
 Thank you very much for letting me know about the new app. I play it on my new Touch and it does a great job.
Renee Quilleran
 
 ...best support I have found.
Clark Woods
 
 I love your software for all my bird songs. I am a professional ornithologist, and I use your products on a
Al Mitchell
 
 Thanks so much for all your help and what you have done to allow my husband to lose the tape player and enter
Melinda Halper
 
ftr_tracks

         Fatbirder's Top 500 Birding Websites