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iTunes message: Updating will delete all media... (FAQ)

Category: Using Your iPod

Last updated: 1/26/11

If you get the following message on a preload birdJam iPod:

Updating to iOS 4.1 (or 3.1.3) will delete all media, including iTunes Store purchases. To preserve your media, apply this update on the computer where you sync music, videos, and photos.

Updating on this computer will only preserve apps, contacts, calendars, text messages and other settings. Please do not interrupt the update, which may take an hour or longer to complete. iTunes will verify the software update with Apple.

This message means that you will lose all of your bird songs! The only solution is to reload the iPod from scratch, meaning that you will need to load the Stokes CDs to your copy of iTunes and then run birdJam Maker to update all the songs before you can re-sync your songs to your iPod.

Full instructions are included with birdJam Maker.

If you prefer that we reload the iPod for you, we also have an iPod loading service. It is here:

    iPod Loading Service


 


Reviews
 Your instructions were perfect. I was able to reinstall the software and the bird songs without help from my
Aileen Pope
 
 Birdjam has made me a more confident birder
Laura Wright
 
 It's pretty clear that you guys not only deliver a great product but fantastic service as well.
Robert Coleman
 
 We have been strong supporters of birdJam. We have often suggested to others. (birdJam) is a must have!
Bob Smithouse
 
 You guys are amazing -the rumors that you give great customer service are indeed true!!! Thanks so much for y
Bob Palmer
 
 birdJam is making a tremendous difference
Joanne Hodges
 
I like my iPod!
Noah Strycker, ABA Birding Magazine
 
 I am continually amazed at the quality of support as well as the timeliness of your responses.
Jean McQuarry
 
 I really appreciate how accessible and helpful you are- this ability to communicate quickly is "over-the-top"
Gary McNarry
 
 I just purchased the HeadsUp Warblers and I like what I see. Can't wait for Spring to start using it in th
Alyson Leonard
 
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