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Cannot get HeadsUp Warblers to sync on a pre-loaded birdJam iPod (FAQ)

Category: birdJam Apps

Last updated: 1/26/11

If you have a pre-loaded birdJam iPod (that we loaded for you) and have purchased another birdJam app, it is possible that the newly purchased app will not sync to your iPod.

The symptom of this problem is that even though you've purchased the new app and told iTunes to sync it to your iPod, the app never actually syncs to the iPod.

This is because when your iPod was loaded, we loaded our birdJam App (the app with the white icon & blue bird with headphones) using a generic iTunes account (currently flicker@birdjam.com). Since the birdJam app was loaded with a different account from the new account you've created to download another app (such as birdJam HeadsUp Warblers), your iPod has conflicting "app" accounts. To get rid of the conflict, do this:

On your iPod touch, delete the existing birdJam app (white icon with a blue bird & headphones). To delete the app, do this:

  1. Touch and hold your finger on the app icon until all of the the icons on the iPod start to wiggle.
  2. Tap the small "x" on the app icon.
  3. Tap "Delete" when asked if you really want to delete the app.
  4. Press the Home button to stop the icons from wiggling.

Next, try syncing your Apps, again, from iTunes to your iPod touch.

You'll also want to download the now missing birdJam app from the iTunes Store. It is free!

To download it, search for "birdJam" in the iTunes Store and then press "FREE" under "birdJam: The App - A Dazzling..."


 


Reviews
From a practical standpoint, their products offer excellent value...saving you hours of rather boring work.
Jeffrey Gordon, Bird Watcher's Digest
 
Every birder will have to have one of these.
Lang Elliott, NatureSound Studio
 
 I recently identified a blue winged warbler and a veery in my backyard. I love birdJam!
Andi Folkner
 
 ...not only facilitates learning to identify birds by sound but accelerates the process.
Jean-Yves Martin
 
 Your product is really great, one of my better purchases. Keep up the good work!
Linda Watkins
 
 birdJam and your service and care for your customers is phenomenal.
Michelle Kaiser
 
 Having the bird sounds so convenient with birdJam is moving me into the next level of birding.
Andy Bonnett
 
 I just purchased the HeadsUp Warblers and I like what I see. Can't wait for Spring to start using it in th
Alyson Leonard
 
 We have been strong supporters of birdJam. We have often suggested to others. (birdJam) is a must have!
Bob Smithouse
 
 You guys are amazing -the rumors that you give great customer service are indeed true!!! Thanks so much for y
Bob Palmer
 
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