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Cannot get HeadsUp Warblers to sync on a pre-loaded birdJam iPod (FAQ)

Category: birdJam Apps

Last updated: 1/26/11

If you have a pre-loaded birdJam iPod (that we loaded for you) and have purchased another birdJam app, it is possible that the newly purchased app will not sync to your iPod.

The symptom of this problem is that even though you've purchased the new app and told iTunes to sync it to your iPod, the app never actually syncs to the iPod.

This is because when your iPod was loaded, we loaded our birdJam App (the app with the white icon & blue bird with headphones) using a generic iTunes account (currently flicker@birdjam.com). Since the birdJam app was loaded with a different account from the new account you've created to download another app (such as birdJam HeadsUp Warblers), your iPod has conflicting "app" accounts. To get rid of the conflict, do this:

On your iPod touch, delete the existing birdJam app (white icon with a blue bird & headphones). To delete the app, do this:

  1. Touch and hold your finger on the app icon until all of the the icons on the iPod start to wiggle.
  2. Tap the small "x" on the app icon.
  3. Tap "Delete" when asked if you really want to delete the app.
  4. Press the Home button to stop the icons from wiggling.

Next, try syncing your Apps, again, from iTunes to your iPod touch.

You'll also want to download the now missing birdJam app from the iTunes Store. It is free!

To download it, search for "birdJam" in the iTunes Store and then press "FREE" under "birdJam: The App - A Dazzling..."


 


Reviews
 Your birdJam software is amazing.
Michael Eubanks
 
 I love birdJam. I pull it out while I am hiking with people. People are so excited to find out what the bird a
Ann Hudson
 
birdJam is a great product
Andy Griswold, Connecticut Audubon Society
 
 Let me tell you one thing... The birdJam iPod and speaker I got from you is the best money I've ever spent on
Caroline Philips
 
 Your company has AWESOME customer service! THANK YOU SO VERY MUCH!!!
Patti Troop
 
 Have to tell you that investing in the Birdjam has been a wonderful experience. It was a gamble as I had never
Felicity Erickson
 
 Overall terrific product.
Robert Surrey
 
 I am continually amazed at the quality of support as well as the timeliness of your responses.
Jean McQuarry
 
 birdJam is great.....
Dave Salter
 
 I just downloaded HeadsUp Sparrows from the iTunes Store. Nice app! I love HeadsUp Warblers and was expecting
Laurie Foss
 
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